Customizing Thanks Messages And Receipts For Individual Forms

Along with other email blurbs, you can customize thanks messages and the text in email receipts specific to individual contribution forms. 

You can do this in the first few steps of creating a new form. Click “Create Form,” and complete steps one and two (Basics and Style). Step three is where you can customize your thanks and email receipt messages. 

These are both great opportunities to share important information regarding your cause or campaign. Here are some ideas for utilizing these fields:

  • A reminder of when Election Day is!
  • A link to your website or social media
  • A list of other ways to get involved or a volunteer sign-up page

If you want to edit or add thanks and receipt messages to forms you’ve already created, you’ll first need to locate the contribution form by clicking on “Contribution Forms” on the left side of your Dashboard. 

On this page, you can find a specific form by using the search bar labeled “Filter by Name” and typing in your form’s name (URL slug). Once you’ve located your form, click on the Edit button to be taken directly to it.


The form editor will be open on the left side of your screen. Select the “Thanks and receipt” tab to customize messages donors see after giving on this specific form. 

You can add a custom message for donors to see on their email receipt in the “Email receipt text” field.

After users without ActBlue Express accounts donate on your contribution form, they’ll have an opportunity to sign up for an ActBlue Express account. The “ActBlue Express blurb” is your chance to pitch ActBlue Express to them and get them to convert. Leave them a note letting them know how convenient contributing will be if they save their information and how much you value them taking the time to do so.

You also have the option to customize the text your supporters will see on the Thanks page that appears after they give on your form. Just fill in your message in the “Thanks page blurb” box to let them know how much you appreciate their support.

You can also enter a URL here that you want your donors to be sent to after they land on the Thanks page. After contributing, your ActBlue Express users will see a popup that says, “Your contribution succeeded, thanks!” for five seconds before being directed to the page you’ve chosen. This gives you the opportunity to send your donors to an action page on your website, like a petition, or redirect them to a volunteer form and ask them to take the next step in supporting your cause. They’ll still receive their email receipt automatically upon contributing.

Once you’ve finished making your changes, make sure to click the green “Publish” button at the top of the form editor. This will ensure that all of your changes are saved!