How do I change or cancel my recurring contribution?
In this article:
- What you can change about your recurring contribution
- Using your receipt to change or cancel a contribution
- If you can’t find your monthly receipt in your email
- If you made a recurring contribution using your ActBlue Express account
There are multiple settings that can be changed within your recurring contributions. You can change the credit card used for the donation, update the number of months remaining for the contribution, and if you made the donation as an ActBlue Express user, you can change the dollar amount of your recurring donation.
Every month we send a receipt for your recurring contribution via email. The easiest way to change or cancel your recurring contribution is by clicking the “Edit payment details” link we include at the bottom of the receipt. Here’s what the email receipt for your recurring contribution might look like (this receipt is for a donation made on the 7th day of a month):
After clicking the link, you’ll be able to change the number of months remaining for the contribution or cancel it altogether.
Be sure to add firstname.lastname@example.org to your address book to ensure that your monthly receipt does not filter into your spam folder. Unfortunately, the recipient or process date of a recurring donation cannot be changed. If you’d like to change these factors, you can cancel your recurring contribution and sign up for a new one that reflects the changes you’d like to make.
If you can’t find your monthly receipt in your email, you can look up your receipt using our Contribution Lookup & Action Center.
You’ll need the following contribution information: card number, donation amount, ZIP code, contribution submission date, and last name of the person who made the contribution.
After successfully looking up your donation, you’ll automatically be brought to your donation’s receipt.
Your receipt includes important information about your donation, like the order number, recurring contribution amount, and when you made the donation. Click the “Change or cancel your recurring payments” link under the green box, which indicates that your recurring contribution is active.
You will see options for updating the credit card used for your recurring contributions and changing the number of months remaining for the contribution (or how to cancel it altogether).
To update the credit card, fill out your new credit card number and expiration date, and then click the “Update card” button to save your changes.
To update the number of months remaining for the contribution, enter the number of months you’d like and click “Save changes.”
You can cancel your recurring contribution by clicking the “Cancel the rest of this recurring contribution” link.
When you click this link a pop-up will appear, asking you why you’d like to cancel your recurring contribution. After choosing or entering a reason, click on “Yes, cancel this contribution.” Then you’re all set!
If you made a recurring contribution using your ActBlue Express account, you can find your recurring contribution in your contribution history and change or cancel it there. ActBlue Express users can change the payment method used for a recurring donation, the number of months or weeks remaining for the contribution, and the dollar amount of the recurring contribution.
To update a recurring contribution, log in to your ActBlue Express account by going to https://secure.actblue.com/signin!
Then click on “Recurring” from the “Contributions” side menu.
Click on the recurring contribution you’d like to change or cancel.
You will see this recurring contribution’s Details page, where you can view your current payment information and payment schedule. Here are the important details about your recurring contribution you’ll see:
- The candidate or cause you gave to
- The contribution amount
- Your contribution’s ActBlue order number
- Whether your donation is weekly or monthly recurring
- When you started the recurring contribution
- How long your recurring contribution will last for
- Payment method used
At the bottom of the page, you’ll see options for updating your recurring contribution under “Manage.” Click on “Update payment method” to change your payment information used for the donation, and click on “Change recurring settings” to change the number of months or weeks remaining for the contribution, change the dollar amount, or cancel it altogether. You will also see a button for resending yourself this contribution’s email receipt!
To update the credit card used for your recurring contribution, click “Update payment method.” Then, select a saved payment method from the drop down. If you have more than one recurring donation, you can check the “Update all active contributions” box to apply this change to your other recurring donations!
To update the recurring dollar amount or the number of times your contribution will recur, go back to your recurring contribution’s Details page and click on the “Change recurring settings” button at the bottom.
Under “Amount,” you can change the dollar amount you are giving on a monthly or weekly basis. This change will apply to all future recurrences!
If you are changing the dollar amount of a recurring contribution split between multiple groups, you also have the option to allocate specific amounts to each campaign or organization you are donating to.
Under “Schedule,” you can change how many months or weeks you would like your recurring contribution to continue for. If you started your recurring contribution without specifying the amount of time your contribution will recur for, this field will be blank.
You can cancel your recurring contribution by clicking the “Cancel this recurring contribution” link.
When you click this link a pop-up will appear, asking you why you’d like to cancel your recurring contribution. After choosing or entering a reason, click “Yes, cancel” to cancel future recurrences.
Don’t forget to click “Save” after making your changes.