How do I change or cancel my recurring contribution?

In this article:

1. What you can change about your recurring contribution
2. Using your receipt to change or cancel a contribution
3. If you can’t find your monthly receipt in your email
4. If you made a recurring contribution using your ActBlue Express account

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What you can change about your recurring contribution

There are multiple recurring contribution settings that you can change. You can change the credit card used for the donation, update the number of months remaining for the contribution. If you donated as an ActBlue Express user, you can change the dollar amount of your recurring donation.

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Using your receipt to change or cancel a contribution

Every month we send a receipt for your recurring contribution via email. The easiest way to change or cancel your recurring contribution is by clicking the “Edit payment details” link we include at the bottom of the receipt. Here’s what the email receipt for your recurring contribution might look like (this receipt is for a donation made on the 7th day of a month):

After clicking the link, you can change the number of months remaining for the contribution or cancel it altogether.

Be sure to add info@actblue.com to your address book to ensure that your monthly receipt does not filter into your spam folder. Unfortunately, you cannot change the recipient or process date of a recurring donation. If you’d like to change these factors, you can cancel your recurring contribution and sign up for a new one that reflects the changes you’d like to make.

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If you can’t find your monthly receipt in your email

You can look up your receipt using our Contribution Lookup & Action Center.

You’ll need the following contribution information: card number, donation amount, ZIP code, contribution submission date, and last name of the person who made the contribution.

After successfully looking up your donation, you’ll automatically land on your donation’s receipt.

Your receipt includes essential information about your donation, like the order number, recurring contribution amount, and when you made the donation. Click the “Change or cancel your recurring payments” link under the green box, which indicates that your recurring contribution is active.

You will see options for updating the credit card used for your recurring contributions and changing the number of months remaining for the contribution (or how to cancel it altogether).

To update the credit card, fill out your new credit card number and expiration date, and then click the “Update card” button to save your changes.

To update the number of months remaining for the contribution, enter the number of months you’d like and click “Save changes.”

You can cancel your recurring contribution by clicking the “Cancel the rest of this recurring contribution” link.

When you click this link, a pop-up will appear, asking you why you’d like to cancel your recurring contribution. After choosing or entering a reason, click on “Yes, cancel this contribution.” Then you’re all set!

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If you made a recurring contribution using your ActBlue Express account

You can find your recurring contribution in your contribution history and change or cancel it there. ActBlue Express users can change the payment method used for a recurring donation, the number of months or weeks remaining for the contribution, and the dollar amount of the recurring contribution.

To update a recurring contribution, log in to your ActBlue Express account by going to https://secure.actblue.com/signin!

Then click on “Recurring” from the “Contributions” left navigation bar.

Click on the recurring contribution you’d like to change or cancel.

You will see this recurring contribution’s Details page, where you can view:

• The candidate or cause you gave to
• The contribution amount
• Whether your donation is weekly or monthly recurring
• Your contribution’s ActBlue order number
• When you started the recurring contribution
• How long your recurring contribution will last for
• Payment method used

To the right of the contribution amount, there is a blue “Edit Contribution” button. Click on that to change the contribution amount or the number of months or weeks remaining for the contribution. If you started your recurring contribution without specifying the amount of time your contribution will recur, this field will be blank. Don’t forget to click “Save” after making any changes.

To change the dollar amount of a recurring contribution split between multiple groups, you can allocate specific amounts to each campaign or organization you donate to.

Toward the bottom of the recurring details page, you can update your payment information or cancel the contribution altogether. 

To update the credit card used for your recurring contribution, click “Change Payment Method.” Then, select a saved payment method from the drop down. If you have more than one recurring donation, you can check the “Update for all active recurring contributions” box to apply this change to your other recurring donations!

If you click “Cancel recurring contribution,” a pop-up will appear, asking you why you’d like to cancel. After entering a reason, click on “Yes, cancel.” Then you’re all set!  

If you’re unable to locate your contribution using these methods, you can always email us at info@actblue.com.