How do I change or cancel my recurring contribution?
Every month we send a receipt for your recurring contribution via email. The easiest way to change or cancel your recurring contribution is by clicking the “Edit payment details” link we include in that receipt. Here’s what the email receipt for your recurring contribution might look like (this receipt is for a donation made on the 7th day of a month):
After clicking the link, you’ll be able to change the number of months remaining for the contribution or cancel it altogether.
Be sure to add email@example.com to your address book to ensure that your monthly receipt does not filter into your spam folder. Unfortunately we cannot change the amount of the contribution, the day of the month it is charged, or the recipient. If you’d like to change any of these factors, you can cancel your recurring contribution and sign up for a new one that reflects the changes you’d like to make.
If you can’t find your monthly receipt in your email, you can look up your receipt using your ActBlue Express account or our Contribution Lookup & Action Center.
If you made a recurring contribution using your ActBlue Express account, you can access your donation receipts by clicking on your User menu and then “Recurring contributions” from the “My account” tab.
You’ll then see a list of active and inactive recurring contributions you made. Next to the contribution you’d like to change or cancel, click the “View receipt” button.
If you did not use an ActBlue Express account to make your recurring contribution, you won’t be able to find your donation in your contribution history or list of recurring contributions. But don’t worry: You can find your receipt by searching for your donation in our Contribution Lookup & Action Center. You’ll need the following contribution information: card number, donation amount, ZIP code, date, and last name of the person who made the contribution.
After successfully looking up your donation, you’ll automatically be brought to your donation’s receipt.
Your receipt includes important information about your donation, like the order number, recurring contribution amount, and when you made the donation. Click the “Change or cancel your recurring payments” link under the green box, which indicates that your recurring contribution is active.
You will see options for updating the credit card used for your recurring contributions and changing the number of months remaining for the contribution (or how to cancel it altogether).
To update the credit card used for your recurring contribution, fill out your new credit card number and expiration date, and then click the “Update card” button to save these changes.
To update the number of months remaining for the contribution, enter the number of months you’d like and click “Save changes.”
You can cancel your recurring contribution by clicking the “Cancel the rest of this recurring contribution” link.
When you click this link a pop-up will appear, asking you why you’d like to cancel your recurring contribution. After choosing or entering a reason, click on “Yes, cancel this contribution.” Then you’re all set!
We definitely encourage you to create an ActBlue Express account if you don’t already have one so you can save your information, which will make contributing and changing donations easier and faster. You’ll be able to donate with a single click, and you’ll also be able to log in to your account to view a complete history of your contributions!