I thought I made a one-time contribution but it’s recurring. What happened, and how can I stop it?
ActBlue processes donations exactly how the contribution form is filled out when a supporter clicks the donate button. Each organization or campaign creates its own contribution forms, and some choose to set their forms to have the recurring option pre-selected by default. This can result in signing up for unintended recurring contributions if the "No, donate once" option is not manually selected.
To ensure that future donations do not accidentally recur, make sure the recurring button is not selected before submitting your contribution. A checkmark will appear on the button that is selected: In the image above, “No, donate once” is selected, so the user will make a one-time donation.
If you donated through a group’s email or website, it is up to that group to state that a donation is recurring instead of one-time. For instance, on the below email, clicking any of the “Express Donate” buttons will automatically process a recurring donation if you have an ActBlue Express account.
When your donation is processed, the pop-up will specify whether your contribution will recur.
If you have any concerns about the way a particular contribution form has been set up, you can reach out directly to the organization or campaign that created it.