I thought I made a one-time contribution but it’s recurring. What happened, and how can I stop it?

ActBlue processes donations exactly how the contribution form is filled out when a supporter clicks the donate button. Each organization or campaign creates its own contribution forms, and some choose to set their forms to have the recurring option pre-selected by default. This can result in signing up for unintended recurring contributions if the option is not manually unchecked.

Our Customer Service Team is always available at 
info@actblue.com to help rectify an unintended recurring contribution, or you can follow these directions

To ensure that future donations do not accidentally recur, make sure the recurring box is
not checked before submitting your contribution. If you have any concerns about the way a particular contribution form has been set up, you can reach out directly to the organization or campaign that created it.

Additional Reading

Search category icon

Why was I charged more than once?

Every time you click the “Donate” button, you are making a contribution. If you see two identical charges on your account, you likely accidentally clicked the button twice. If…

Search category icon

How do I change or cancel my recurring contribution?

Every month we send a receipt for your recurring contribution via email. By clicking the link we include in that receipt you’ll be able to change the number of…

Search category icon

I made a mistake while donating. Who should I contact?

You can email our customer service team or call us at 617-517-7600 and we’d be happy to help get that taken care of. We’re in the office Monday-Friday from…