I thought I made a one-time contribution but it’s recurring. What happened, and how can I stop it?

ActBlue processes donations exactly how the contribution form is filled out when a supporter clicks the donate button. Each organization or campaign creates its own contribution forms, and some choose to set their forms to have the recurring option pre-selected by default. This can result in signing up for unintended recurring contributions if the "No, donate once" option is not manually selected.

To ensure that future donations do not accidentally recur, make sure the recurring button is not selected before submitting your contribution. A checkmark will appear on the button that is selected: In the image above, “No, donate once” is selected, so the user will make a one-time donation. 

If you donated through a group’s email or website, it is up to that group to state that a donation is recurring instead of one-time. For instance, on the below email, clicking any of the “Express Donate” buttons will automatically process a recurring donation if you have an ActBlue Express account.

When your donation is processed, the pop-up will specify whether your contribution will recur.

Our Customer Service Team is always available at info@actblue.com to help rectify an unintended recurring contribution, or you can follow these directions.

If you have any concerns about the way a particular contribution form has been set up, you can reach out directly to the organization or campaign that created it.


Additional Reading

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Why was I charged more than once?

Every time you click the “Donate” button, you are making a contribution. If you see two identical charges on your account, you likely accidentally clicked the button twice. If…

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How do I change or cancel my recurring contribution?

In this article: 1. Using your receipt to change or cancel a contribution 2. If you can’t find your monthly receipt in your email 3. If you made a…

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I made a mistake while donating. Who should I contact?

You can contact us here, and we’ll be happy to help! We return every email and inquiry that we receive, and make every effort to do so within the…

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