I’m having trouble making a donation. What should I do?

First, you should check to see if your internet browser is up to date - this varies by browser but is typically found under “Preferences” -> “Check for updates”. If your internet browser is out of date, switching to a different browser may also solve the problem.

Then, you should try to clear your browser’s cache, which acts as a record or memory of the sites you’ve visited, (this will also typically be found under “Preferences”) before attempting to make your donation again.

If you continue to experience difficulties and would like to make a donation over the phone, feel free to call us at (617) 517-7600 and we’d be happy to assist you.


Additional Reading

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I accidentally created more than one ActBlue Express account under different email addresses. Can I combine these accounts?

Unfortunately, we are unable to merge ActBlue Express accounts. We encourage you to pick one account to use going forward and save the login information for the other account…

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I made a mistake while donating. Who should I contact?

You can email our customer service team or call us at 617-517-7600 and we’d be happy to help get that taken care of. We’re in the office Monday-Friday from…