Using Refcodes

WHAT ARE REFCODES?

Refcodes (short for reference codes) are URL parameters that you can add to your contribution form links in order to collect useful data about where your donations are coming from.

For example, did a donation come from the first link in the email you sent yesterday, your website, or your social media account? Refcodes will record that information for you.

Here are some common use cases for refcodes:

  • If you’re testing content, refcodes will help you determine which message is working best for your supporters.
  • If you’re asking supporters to fundraise on your behalf, or planning an event with fundraising hosts, you can give them custom links with a refcode pre-loaded to track their donations.
  • If you’ve got multiple links in an email, you can find out which link most people are using to give.

There are many more ways for admins to use refcodes. We recommend using refcodes for every fundraising link you send out.

CREATING REFCODES

Go to the Form Management tab of your dashboard and select your form name in the list of forms.

Creating1

Then click the Promote button in the form menu on the left.

Creating2

The Promote box will appear, with sections for you to write in refcodes, preset dollar amounts, and the number of months a donation should recur for. 

Creating3
Creating4

The pink section is where you name your refcode. Pick a short word or phrase to use as your refcode (you can use letters, numbers, or underscores, but no spaces or punctuation) and type it into the box. Your link will generate above the box. To get accurate data, make sure that you don’t repeat any refcodes on the same contribution form.

The yellow section is where you can preset the contribution amount that will be selected when a donor lands on your contribution form. The green section should be filled out if your links are going to a form that uses recurring contributions. 

To set up recurring contributions, close the Promote box and select Edit in the form menu. 

Creating5

Then select "Recurring settings" in the form editor.

Creating6

Here you can choose to use unlimited monthly contributions or set a specified number of monthly contributions. We recommend using unlimited monthly contributions. Once you've chosen your settings, save them by clicking the orange "Publish changes" button at the bottom of the form editor.

After publishing, close the form editor and select Promote again. Your choice will affect what you enter into the Recurring section here. If you selected “Use unlimited monthly contributions,” enter “1” in the box. If you selected “Use specified duration monthly contributions,” write the number of months you want contributions to recur in the box. Learn more about recurring programs here

When you’re done creating your refcode and presetting your link, copy the link at the top of the page and place it in a fundraising email or on your website. 
 

Creating7

You can make as many refcodes as you’d like using this generator. Just copy the new link each time you make a new refcode. For example, you could make a refcode for every person on your team to send to their contacts by using their names.

Creating4

If you’re comfortable, you can also add the refcode, preset contribution amount, or recurring parameter to your links without using our generator. To do this, start by adding a “?” after your link. Then add each parameter (“refcode=”, “amount=”, or “recurring=”) after the question mark. Separate the parameters with ampersands. The order of the parameters does not matter.

Creating9

If you’re using ActBlue Express Lane, refcodes are critical for determining which donation link amounts people are clicking. If you have questions about creating refcodes and using them with ActBlue Express Lane, email us at info@actblue.com.

ANALYZING AND VISUALIZING YOUR REFCODES

To see which refcode raised the most money, click the Stats button on your form. 

Analyzing1

Your contributions are listed by refcode. You can see how much money each refcode brought in, as well as the conversion rate, mobile donation rate, and recurring stats. If you scroll to the bottom of the page, you’ll be able to see the total amount the form brought in.

Analyzing2

If you need to, you can search for a specific refcode. The search bar is in the top right-hand corner of your Statistics page.

Analyzing3

You can also see a visual breakdown of your refcodes by clicking “Toggle refcode chart.”

Analyzing4

You’ll see a chart like the one below that visualizes your contributions by refcode.

Analyzing5

Refcode charts give your team a look at how much your refcodes have raised within a certain time period, how much they’ve raised over time, and even how much they brought in on an hourly basis.

You can look at this chart at various points after sending an email so you know how each refcode is performing.

Each refcode will be represented by a specific color. You can view only your best performing refcodes by specifying how many you want shown in the “Limit to top refcodes” box. This is a quick and easy way to figure out which content and which links are working best.

USING MULTIPLE REFCODES

Sometimes using a single refcode to collect all of your data can get too complicated, especially if you’re running a complex testing program. That’s why we allow you to build a second refcode into your links, using the “refcode2=” parameter. Here's what it looks like:

Multiple1

The refcode2 parameter won’t be displayed on your Statistics page, but you’ll have access to all of that data when you download the CSV for your contribution form.